Account & data deletion

Request account or data deletion

To delete your RegisterBox account and associated data, choose Account and associated data below, confirm your choice, and submit. To keep your account, choose Selected data and describe the documents, business profile or AI history to remove. Sign in with the email linked to your account to verify ownership.

Cannot sign in?

Email registerbox@yahoo.com from your registered email address with the subject RegisterBox deletion request. State whether you want account deletion or selected data deletion. Do not send passwords, OTPs, Aadhaar or PAN documents. We verify ownership before acting; you do not need to install the app to email a request.

What happens next

A submitted request receives a reference and status. Submission does not immediately erase data or cancel a government filing. Our team reviews ownership, shared business access and retention obligations, with a target response within 30 days. You can check status here while your account remains active; account-deletion completion is confirmed by email.

What is deleted

Account deletion removes your sign-in account, profile, personal application drafts, AI history and uploaded documents that are not required for a retained record or another authorized business member. Selected-data requests remove the items you identify after ownership review. We revoke account access as part of account deletion. Records already submitted to a government authority are not deleted from that authority by RegisterBox.

What may be retained and for how long

Ordinary account data is kept while you use the service, then removed when your verified request is fulfilled. Transaction invoices, filed-return acknowledgements and records subject to a legal obligation or an active dispute may need to be retained. If an exception applies, we tell you which records are retained, why, and the retention end date; access is restricted to that purpose. A minimal request receipt and resolution record is kept for 12 months after resolution, or until the notified retention end date if later. Closed receipts are automatically purged after that period. Provider backups may retain isolated copies until their configured expiry and are not used for routine access; restored data must reapply completed deletion requests before returning to service.

App updates and technical identifiers

The Android app uses Expo EAS Update to receive software updates over HTTPS. Update requests send a randomly generated installation identifier, operating-system and app/update information to Expo for update delivery and download statistics. This identifier is stored in the app’s native preferences and persists across launches and updates; it is not derived from your name, account or hardware ID. Clearing app data or reinstalling generally resets it, but restoring a device backup may restore it. It is not used by RegisterBox for advertising. Expo processes update-service data on our behalf; its retention and backup practices apply to these technical records. Account deletion does not itself clear native app preferences: remove the app’s data on your device and include technical-record questions in your deletion request.